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Introduction
Dear Greg,
Thank you for the opportunity to provide OceanaGold with a proposal for a crisis management program.
OceanaGold has identified the need to validate their crisis management program to ensure the appropriate level of preparedness in the event of a business disruption. This includes the following elements:
- Crisis Management Training
- Crisis Management Exercise
All activities are performed by highly qualified and experienced consultants. Fixinc provides unparalleled expertise to leading organisations and are widely recognised as one of the market leaders in the business continuity and crisis management fields.
Greg, at Fixinc our mission is to build the most effective and reliable resilience ecosystem. To this end, we guarantee a highly professional and practical outcome that will provide you with the assurance that OceanaGold has the appropriate measures in place in the event of a business disruption.
Thank you for the opportunity to submit this proposal and I look forward to the opportunity of working with you soon. Please do not hesitate to contact me if you have any questions about what is detailed below.
Yours Sincerely,
![](https://cdn.prod.website-files.com/639bd0cfd4c5a874261e021c/64d0401aaea07df5b02aa7b1_Brad_Profile-signature-(3).jpg)
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Developing your resilience
Project Engagement
This is an opportunity to introduce the Fixinc team who will be running the project to the OcenanGold's project sponsors. The meeting will confirm the scope and key incident management priorities.
Prior to a formal engagement meeting, Fixinc will review all of OcenanGold's existing crisis management documents to assess the level of preparedness and compliance with key standards. This includes risk assessments, Crisis Management Plans, and any recent training, testing and exercising documentation.
Fixinc will then facilitate an engagement meeting with key representatives from OcenanGold to verify the review scope and key incident management priorities.
When evaluating the existing program, Fixinc will identify strengths that can be further capitalised on to build greater resilience and weaknesses that need to be addressed to ensure a robust capability exists within the organisation.
Crisis Management Training
Suitable for staff with overall crisis management management responsibilities. The 3-hour modular Leadership Program is an industry-first management course specifically designed to build awareness, critical skills, and incident leadership capabilities of your team using the latest experiential learning techniques and real-world case studies. Fixinc’s Learning and Development division will organise all pre-training bookings for OcenaGold and complete training participant records for all sessions.
Fixinc is committed to delivering a pragmatic training program to enhance OcenanGold's crisis management culture, fostering proactive awareness and thereby elevating the organization's level of resilience. The training curriculum will be customized to precisely address OceanaGold's unique program requirements. The program may include some of the following modules and can be customise to suit OceanGold's requirements:
- Module 1: Fundaments of Crisis Management
- Module 2: Planning for a Crisis
- Module 3: The Crisis Leader
- Module 4: Decision Making Under Stress
- Module 5: Communicating in a Crisis
- Module 6: Human Aspects of a Crisis
- Module 7: Assessing Crisis Impacts
- Module 8: Surviving the Crisis
Crisis Management Exercise
The Crisis Management Plan should not be considered final until it has been thoroughly validated. The validation process should not only apply to the plan but also to the individuals who will be implementing it. Fixinc will deliver a realistic, thought-provoking exercise for the OceanaGold's Crisis Management Team.
Exercise Planning
Fixinc, in collaboration with OceanaGold, will hold a planning session to determine the extent of the scenario exercise, establish exercise goals, and review critical performance metrics. This will guarantee that the exercise program meets the expectations of stakeholders and provides benefits to everyone involved.
After the planning meeting, Fixinc will draft an exercise plan for OceanaGold that outlines all necessary information for the exercise program, including:
- Exercise objectives
- Exercise methodology
- Exercise scope and scale
- Communications
- Roles and responsibilities
- Resource requirements
- Timeframes and timescales
- Internal exercise participants
- Performance criteria
Exercise Development
Fixinc will establish and arrange all necessary components for OceanaGold's exercise program, including:
- Selection and development of the preferred exercise scenario.
- Creation of exercise schedules that outline all inputs and interactions during the exercise.
- Involvement of both internal and external participants in the exercise.
- Selection and briefing of exercise volunteers.
- Conducting briefings for participants in the exercise.
Maintenance Program
Take your corporate and personal resilience to the next level by running an annual maintenance program with Fixinc. Build a strong, positive culture of resilience.
- Annual engagement meeting with key stakeholders.
- Provision of annual maintenance schedule .
- Development of annual exercise strategy.
- Annual BIA review interviews to update BIA and Threat Landscape.
- Full review and update of all business continuity related documentation.
- Distribution of revised plans (soft copy).
- 1 x 45-minute business continuity awareness session.
- 1 x 3-hour annual Crisis Leadership training session.
- 1 x 3-hour annual Crisis Scenario Exercise.
- Provision of post-exercise reports.
- Provision of revised soft copy BCP documentation.
- Management and maintenance of business continuity related training records.
- Provide executive/board presentations as required.
- Provision of Annual Assurance Statement.
Advisory Board
Four of the very best supporting you through the tactical, operational, and strategic response to an event, anywhere in the world, at any moment.
Four senior resiliency professionals available any time, guiding you through any disruption, anywhere in the world at the click of a button.
An intelligent portal.
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Relevant Standards.
ISO 22301:2019
Business Continuity
BS11200:2014, Crisis Management
ISO 31000
Risk Management
AS: 3745
Industry specific legislation
Timeframes & Resources
Project Engagement
Crisis Management Training
Crisis Management Training Session.
Attend 3-hour training session.
Crisis Management Exercise
Review and approve exercise plan.
Review and approve scenario and run sheet.
Attend 3-hour desktop scenario exercise.
Review and approve post-exercise report.
Program Team.
![Brad Law of Fixinc](https://cdn.prod.website-files.com/639bd0cfd4c5a874261e021c/64d0401aaea07df5b02aa7b1_Brad_Profile-signature-(3).jpg)
Brad is the Global Head of Consulting within the Fixinc Consulting practice and also oversees our entire Advisory Board. He has over 25 years of Business Continuity and IT commercial experience, working across Asia, UK, Europe, New Zealand and Australia. Brad is responsible for the management and implementation of numerous business continuity and crisis management projects across a variety of industries, including not-for-profit, telecommunications, technology, government, financial services, education, infrastructure and utilities.
He is highly experienced in all aspects of the business continuity lifecycle and designed the unique 'Tungsten Diamond' diagram for Fixinc. His experience stretches through policy development, business impact assessments, strategy development, business continuity plan development and implementation and facilitation of business continuity training and scenario exercises. Brad brings strong business strategy, workshop facilitation, project management and analytical problem-solving skills with a visible passion for assisting organisation build their resilience capabilities.
Prior to working for Fixinc, Brad served 15-years with the British Army as a tank commander, seeing 2 tours of activity duty where he was awarded with the Northern Ireland Clasp for Operation Banner and NATO Medal for Yugoslavia during the Bosnia conflict. During this time he was a communications and cold weather survival instructor and has had extensive incident response experience fighting terrorism and supporting organisations such as Médecins Sans Frontières and UNHCR.
Brad’s business continuity and incident management qualifications were put to the test during the 2011 Christchurch earthquakes, whilst working for the Christchurch Polytechnic Institute of Technology (Now recognised as Ara). He initiated and ran two incident management cells for the February 2011 and June 2011 earthquakes, ensuring services could be established in temporary sites within a week of the disaster.
Brad holds the Business Continuity Institute (BCI) CBCI training qualification and has trained many students in the certification course on behalf of the BCI. He also held the award of Business Continuity Consultant of the year for Australasia in 2015.
![Ollie Law of Fixinc](https://cdn.prod.website-files.com/639bd0cfd4c5a874261e021c/64338794545aff5679f7cdcd_Ollie-email-Profile-Image.jpg)
Ollie brings over a decade of industry experience in digital marketing and product development, with specific expertise in no-code solutions and application automations. His experience has enabled him to design and develop digital marketing campaigns that drive commercial market opportunities on mass-scale, and identify emerging applications to support internal organisational and end-user experiences. Career highlights include positions with Centrica (British Gas), Jaguar Land Rover, and Accounting Web, where he built competitive and disruptive marketing campaigns supporting Xero in their introduction to the UK market.
Ollie is a multi-business owner and entrepreneur, with a passion and focuses on converting 'old-school' methods into modernised, competitive solutions. Ollie brings valuable experience working across a number of private and government entities within the UK and Europe, Asian, and Australia and New Zealand.
He is the majority shareholder, founder and Managing Director of Fixinc Solutions (Fixinc Directory), Co-Founder and Managing Director of Fixinc Consulting Partners (Fixinc Advisory Board), and co-Director of the Fixinc Group.
![Ella Gould of Fixinc](https://cdn.prod.website-files.com/639bd0cfd4c5a874261e021c/64e45a784b7624505d082db1_64cb2e536f692dbad9043926_Ella1.jpeg)
Ella is a Resilience Specialist in training who oversees our program and operational requirements. She is responsible for supporting and assisting with the development and maintenance of Business Continuity, Crisis Management, and Incident Management projects. Laura is involved with all aspects of the Business Continuity Lifecycle (summarised in what we call the Tungsten Diamond), with clients ranging from the Health Sector, to manufacturing and aviation. She is passionate about driving innovation and problem solving through technology and onsite experience. These skills have been refined while working closely in an executive administration and support environment.Ella plays a critical role in training and exercise development and assisting the consultants in exercise delivery. She also runs operational and administrative tasks that help keep our Advisory board active and running smoothly for the Oceania region.
A father and son, on a mission.
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We are playing the infinite game. No one supplier can be the best, but organisations should have access to the best solutions. Our passion for the industry and careful management of deep relationships with fellow practitioners and industry bodies places us as a premium supplier. Our programs speak for themselves, set upon three simple approaches:
Community
Communication
Corporate sustainability
Fixinc Loyalty Program
Money off
Extra services
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45 to 60 minutes
45-minutes with your stakeholders or relevant program contacts is all we need. We will share how implementation works with us, provide an idea on how we'd run your program (or overcome your problems), then provide a valuable Q&A for both parties.
Within 1-week. 30-min call.
During our discovery call, we'll book our next meeting with you a week from now. This will give you time to review the scope and compile questions with us.
1 hour
If there are any changes, we can make these immediately after the call and reissue you a new version of your proposal (archiving the original).
1 week
After signing digitally via the online proposal, we'll have your engagement meeting booked in with a senior consultant or program manager within a week.
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“Our resilience consultants are available to shoulder the burdens of your project, ensuring timely and cost-effective delivery. Here, you'll have a chance to meet them and build meaningful relationships."
Brad, Global Head of Consulting and co-Founder
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Developing a comprehensive business resilience plan across your organisation requires a fundamental understanding of your organisation's products and services, and the critical business functions that support them. This knowledge is crucial to ensure a holistic approach to business resilience and is a process Fixinc take extremely seriously.
Make sure your clear on everything we're offering.
Client References.
![](https://cdn.prod.website-files.com/639bd0cfd4c5a874261e021c/64e6cb09ecb6f4dfbc5cee42_aia-logo.jpeg)
The scope of the program was to deliver a Business Continuity Program to AIA Head office, Auckland in line with Executive and Board level requirements.
All training and work was done on-site.
Phase 1:
- Facilitate a Business Impact Analysis (BIA) meetings and deliver BIA report.
- Develop Master Business Continuity Plans for each AIA Head Office.
Phase 2:
- Deliver Business Continuity Training for Business Continuity Teams.
- Deliver Business Continuity scenario exercises for Business Continuity Team.
Phase 3:
- Deliver incident management training.
![](https://cdn.prod.website-files.com/639bd0cfd4c5a874261e021c/64e6cc12f56dcd7da6a21b50_HOT-logo.jpeg)
The scope of the program was to deliver a Business Continuity Program to HOT Head office and regional sites across NZ.
The program was delivered on site and via remote meetings.
Phase 1:
- Develop Business Continuity Policy and Framework.
- Facilitate Business Impact Analysis (BIA) meetings.
- Develop master business continuity plan for head office and site based plans, plus implementaton guides for regional sites across NZ.
Phase 2:
- Deliver Business Continuity training for BC Teams.
- Deliver Business Continuity scenario exercises.
![](https://cdn.prod.website-files.com/639bd0cfd4c5a874261e021c/64e44816b48d060d24156173_UTS-Logo.jpeg)
The scope of the program was to deliver a Business Continuity Program review across 13 Faculties and Business Units at the Sydney Campus.
The program was delivered on site and via remote meetings.
Phase 1:
• Facilitate Business Impact Analysis (BIA) meetings and deliver BIA report.
• Update Business Continuity Plans for each Faculty and Business Unit.
Phase 2:
• Deliver Business Continuity training for BC Teams.
• Deliver Business Continuity scenario exercises.
Speaking to our team.
Office
Your Investment with Fixinc.
Investment
• 60-minute engagement meeting with project sponsors.
• Provision of soft copy project schedule.
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3 Hour Training Sessions for Crisis Management Team
![](https://cdn.prod.website-files.com/639bd0cfd4c5a874261e021c/64cf15cfe8c576bff0945b67_training-3.jpg)
• Development of exercise plan.
• Setup of exercise, creation of scenario and development of run sheets.
• Onsite facilitation of 1x 3-hour desktop exercise.
• Provision of 1x Fixinc facilitator and 1x offsite support resource for injects.
• Provision of hot debrief.
• Provision of post-exercise report and recommendations.
![](https://cdn.prod.website-files.com/639bd0cfd4c5a874261e021c/64cf0dcf9c11711e17121c1b_exercise2a.jpg)