.png){kind=icon}
Introduction
Dear Ant,
Re: Business Continuity Management 2023 Proposal
Thank you for the opportunity to provide Hirepool with a proposal for business continuity management services.
Hirepool has identified the need to conduct an update of their business continuity program to ensure the appropriate level of preparedness in the event of a business disruption. This includes the following elements:
- Business Continuity framework
- Business Impact Analysis
- Business Continuity Plans
- Business Continuity Training
To ensure that Hirepool personnel are able to respond effectively in the event of a disruption, Fixinc also proposes to conduct activities to validate the data in Business Continuity Plans and build awareness of how to use these tools amongst key personnel.
All activities are performed by highly qualified and experienced consultants.
Fixinc provides unparalleled expertise to leading organisations and are widely recognised as one of the market leaders in the business continuity and crisis management fields.
Ant, at Fixinc our passion is centred around empowering people to confidently tackle any challenge, it’s our way of helping
you build a resilient future. To this end, we guarantee a highly professional and practical outcome that will provide you with the assurance that Hirepool has the appropriate measures in place in the event of a business disruption.
Thank you for the opportunity to submit this proposal and I look forward to the opportunity of working with you soon. Please do not hesitate to contact me if you have any questions.
Yours Sincerely,
.jpg)
A summary of this proposal.
.webp)
Developing your resilience
Project Engagement
This is an opportunity to introduce the Fixinc team who will be running the project to the Hirepool project sponsors. The meeting will confirm the scope and key business continuity priorities.
Prior to a formal engagement meeting, Fixinc will review all of Hirepool’s existing business continuity documents to assess the level of preparedness and compliance with key standards. This includes risk assessments, Business Impact Analysis worksheets, Business Continuity Plans and any recent training, testing and exercising documentation.
Fixinc will then facilitate an engagement meeting with key representatives from Hirepool to verify the review scope and key business continuity priorities.
When evaluating the existing program, Fixinc will identify strengths that can be further capitalised on to build greater resilience and weaknesses that need to be addressed to ensure a robust capability exists within the organisation.
Business Impact Analysis and Threat Assessment
During the BIA meeting, Fixinc will review the current BIA templates provided by the business unit representative. After the meeting, the business unit representative will have the opportunity to review the findings with their business unit leaders and finalise the BIA.
A clear understanding of Hirepool’s key priorities and dependencies are essential to build effective business continuity strategies. To achieve this, Fixinc will develop a Business Impact Analysis (BIA) through the facilitation of consultative interviews with business unit representatives. The following areas are recommended for a BIA meeting:
- Health & Safety
- Special Projects
- National Events
- Potables
- Vehicles
- TSNZ
- Human Resources & Training
- Digital and Technology
- Procurement
- Sales
- Sales & Marketing
- Finance
- Commercial
For each area of the organisation that undertakes the BIA, outcomes of the BIA process will include confirmation of:
- All mission-critical functions.
- Allowable outages and recovery timeframes for each critical function.
- Resource requirements and critical dependencies.
As part of the BIA process, Fixinc will also facilitate a threat assessment for Hirepool using our proprietary threat forecasting tools to assess relevant business continuity vulnerabilities and plausible disruption scenarios that may impact critical business functions, as identified in the BIAs. This will include:
- Identification and categorisation of disruption related threats.
- Review of likely causes, existing controls and potential impacts.
- Prioritisation of all identified risks based on likelihood and impact ratings.
- Grouping and prioritisation of risks into key disruption scenarios.
Business Continuity Plan
Upon completion of the BIAs, Fixinc will develop Hirepool master Business Continuity Plan (BCP), tailored to the unique operational requirements and structure of the organisation.
Upon completion of the BIAs, Fixinc will develop Hirepool’s master Business Continuity Plan (BCP), tailored to the unique operational requirements and structure of the organisation. In conjunction with the master BCP Fixinc will create site based recovery plan templates and implementation guides to be completed by Branch Managers.
The business continuity plans will include simple and easy to use documentation in the form of action plans covering business recovery and resumption considerations for all relevant disruption scenarios. Plans will also closely align with existing crisis management, emergency management, risk management, IT and operational measures to ensure an integrated outcome for Hirepool.
This will deliver a standardised and integrated protocol for dealing with business disruptions and will include:
- Establishment of required command and control structures, including management roles and responsibilities.
- Communication strategies and supporting templates.
- Incident Assessment tools to measure the severity of an event.
- Impact assessment tools to measure the scale and nature of damage to business operations.
- Practical checklists for immediate operational tasks and escalation procedures to aid with decision making.
- Staff management plans to assist with relocations and recovery of work priorities.
- Resource management plans to effectively coordinate recovery efforts.
- Identification of alternate accommodation and process workarounds.
- Recovery strategies in the form of highly practical checklists, supported by reference procedures.
- Resumption strategies to resume business as usual operations.
- Other supporting tools, documents and reference materials.
Validation Activities
Fixinc will provide training and testing activities to validate the information held within Business Continuity Plans and help build a proactive and aware business continuity culture, improving Hirepool’s level of resilience.
Fixinc will provide three key areas of work for Hirepool to effectively validate your business continuity program.
BC Leadership Training
Suitable for staff with overall crisis and business continuity management responsibilities, the 3-hour modular Leadership Program is an industry first management course specifically designed to build awareness, critical skills and incident leadership capabilities of your team using the latest experiential learning techniques and real-world case studies.
BC Fundamentals Training
Suitable for Hub and Regional Managers with overall site based incident response responsibilities, the 1-hour session will provide Hub and Regional Managers with an understanding of their responsibilities during a site based disruption, the escalation triggers and contact points for assistance.
BC Awareness All Staff Training
Suitable for all staff, this 30min session is designed to provide an overall awareness and understanding of business continuity principles and existing preparations. Completion of this session will better prepare staff to respond to a business disruption in a constructive and timely manner.
Each tailored module has been designed with over 12 years of extensive research and working with industry leaders in leadership, organisational psychology, critical incident stress, media and communications along with practical application across our broad client base.
FACT24
FACT24 enables you to securely store your incident response plans, alarm scenarios, and essential templates needed in emergency situations. This comprehensive platform seamlessly combines robust alert and crisis management features, simplifying the process of notifying your team members and contacts.
FACT24 excels at managing critical situations successfully, proactively, and professionally. When your organization faces an event, FACT24 empowers you to:
- Alert teams, employees, and other stakeholders with efficiency.
- Facilitate clear and secure communication.
- Structurally manage and monitor tasks.
- Thoroughly document everything for a comprehensive Post-Incident Review (PIR).
FACT24 Implementation and Training
Fixinc will work with project sponsors from Hirepool to implement FACT24 in line with current Hirepool incident response protocols. After the implementation, Fixinc will provide user training for incident response personnel.
Fixinc will work with the Hirepool project sponsors to fully customize current incident and crisis management plans to ensure a seamless journey to a fully SASS platform for all emergency and incident response scenarios.
Maintenance Program
Take your corporate and personal resilience to the next level by running an annual maintenance program with Fixinc. Build a strong, positive culture of resilience.
- Annual engagement meeting with key stakeholders.
- Provision of annual maintenance schedule .
- Development of annual exercise strategy.
- Annual BIA review interviews to update BIA and Threat Landscape.
- Full review and update of all business continuity related documentation.
- Distribution of revised plans (soft copy).
- 1 x 45-minute business continuity awareness session.
- 1 x 3-hour annual Crisis Leadership training session.
- 1 x 3-hour annual Crisis Scenario Exercise.
- Provision of post-exercise reports.
- Provision of revised soft copy BCP documentation.
- Management and maintenance of business continuity related training records.
- Provide executive/board presentations as required.
- Provision of Annual Assurance Statement.
Advisory Board
Four of the very best supporting you through the tactical, operational, and strategic response to an event, anywhere in the world, at any moment.
Four senior resiliency professionals available any time, guiding you through any disruption, anywhere in the world at the click of a button.
An intelligent portal.
Relevant Standards.
ISO 22301:2019
Business Continuity
BS11200:2014, Crisis Management
ISO 31000
Risk Management
AS: 3745
Industry specific legislation
Timeframes & Resources
Project Engagement
Engagement and relationship building between both parties and key stakeholders.
Business Impact Analysis and Threat Assessment
BIA meetings with key managers.
All functions to approve BIA and Threat Assessments.
Business Continuity Plan
Consultation to discuss strategy options.
Review and approve plan outcomes.
Completing information into site based templates.
Validation Activities
BC Leadership Training.
BC Fundamentals Training.
BC Awareness All Staff Training.
FACT24
- Consultation to implementation process
- Configure the system to Hirepool's requirements.
FACT24 Implementation and Training
FACT24 software implementation
Attend 2-hour training session
Program Team.
Brad is the Global Head of Consulting within the Fixinc Consulting practice and also oversees our entire Advisory Board. He has over 25 years of Business Continuity and IT commercial experience, working across Asia, UK, Europe, New Zealand and Australia. Brad is responsible for the management and implementation of numerous business continuity and crisis management projects across a variety of industries, including not-for-profit, telecommunications, technology, government, financial services, education, infrastructure and utilities.
He is highly experienced in all aspects of the business continuity lifecycle and designed the unique 'Tungsten Diamond' diagram for Fixinc. His experience stretches through policy development, business impact assessments, strategy development, business continuity plan development and implementation and facilitation of business continuity training and scenario exercises. Brad brings strong business strategy, workshop facilitation, project management and analytical problem-solving skills with a visible passion for assisting organisation build their resilience capabilities.
Prior to working for Fixinc, Brad served 15-years with the British Army as a tank commander, seeing 2 tours of activity duty where he was awarded with the Northern Ireland Clasp for Operation Banner and NATO Medal for Yugoslavia during the Bosnia conflict. During this time he was a communications and cold weather survival instructor and has had extensive incident response experience fighting terrorism and supporting organisations such as Médecins Sans Frontières and UNHCR.
Brad’s business continuity and incident management qualifications were put to the test during the 2011 Christchurch earthquakes, whilst working for the Christchurch Polytechnic Institute of Technology (Now recognised as Ara). He initiated and ran two incident management cells for the February 2011 and June 2011 earthquakes, ensuring services could be established in temporary sites within a week of the disaster.
Brad holds the Business Continuity Institute (BCI) CBCI training qualification and has trained many students in the certification course on behalf of the BCI. He also held the award of Business Continuity Consultant of the year for Australasia in 2015.
Martin Petts, F24, Head of Sales, Asia Pacific
In 2016 Martin joined the F24 team in the UK, working with clients to manage and communicate in a crisis using F24’s software suite. Transferring to New Zealand in 2019, Martin is responsible for the F24 business in the Asia Pacific regions, driving forward client’s success with F24’s products for business continuity, GRC, crisis management and critical communications.
F24 is a resilience software company headquartered in Germany with over 23 years’ experience and a global reach.
Ollie brings over a decade of industry experience in digital marketing and product development, with specific expertise in no-code solutions and application automations. His experience has enabled him to design and develop digital marketing campaigns that drive commercial market opportunities on mass-scale, and identify emerging applications to support internal organisational and end-user experiences. Career highlights include positions with Centrica (British Gas), Jaguar Land Rover, and Accounting Web, where he built competitive and disruptive marketing campaigns supporting Xero in their introduction to the UK market.
Ollie is a multi-business owner and entrepreneur, with a passion and focuses on converting 'old-school' methods into modernised, competitive solutions. Ollie brings valuable experience working across a number of private and government entities within the UK and Europe, Asian, and Australia and New Zealand.
He is the majority shareholder, founder and Managing Director of Fixinc Solutions (Fixinc Directory), Co-Founder and Managing Director of Fixinc Consulting Partners (Fixinc Advisory Board), and co-Director of the Fixinc Group.
Ella is a Resilience Specialist in training who oversees our program and operational requirements. She is responsible for supporting and assisting with the development and maintenance of Business Continuity, Crisis Management, and Incident Management projects. Laura is involved with all aspects of the Business Continuity Lifecycle (summarised in what we call the Tungsten Diamond), with clients ranging from the Health Sector, to manufacturing and aviation. She is passionate about driving innovation and problem solving through technology and onsite experience. These skills have been refined while working closely in an executive administration and support environment.Ella plays a critical role in training and exercise development and assisting the consultants in exercise delivery. She also runs operational and administrative tasks that help keep our Advisory board active and running smoothly for the Oceania region.
A father and son, on a mission.
We are playing the infinite game. No one supplier can be the best, but organisations should have access to the best solutions. Our passion for the industry and careful management of deep relationships with fellow practitioners and industry bodies places us as a premium supplier. Our programs speak for themselves, set upon three simple approaches:
Community
Communication
Corporate sustainability
Fixinc Loyalty Program
Money off
Extra services
45 to 60 minutes
45-minutes with your stakeholders or relevant program contacts is all we need. We will share how implementation works with us, provide an idea on how we'd run your program (or overcome your problems), then provide a valuable Q&A for both parties.
Within 1-week. 30-min call.
During our discovery call, we'll book our next meeting with you a week from now. This will give you time to review the scope and compile questions with us.
1 hour
If there are any changes, we can make these immediately after the call and reissue you a new version of your proposal (archiving the original).
1 week
After signing digitally via the online proposal, we'll have your engagement meeting booked in with a senior consultant or program manager within a week.
“Our resilience consultants are available to shoulder the burdens of your project, ensuring timely and cost-effective delivery. Here, you'll have a chance to meet them and build meaningful relationships."
Brad, Global Head of Consulting and co-Founder
Developing a comprehensive business resilience plan across your organisation requires a fundamental understanding of your organisation's products and services, and the critical business functions that support them. This knowledge is crucial to ensure a holistic approach to business resilience and is a process Fixinc take extremely seriously.
Make sure your clear on everything we're offering.
Client References.
The scope of the program was to deliver a Business Continuity Program to AIA Head office, Auckland in line with Executive and Board level requirements.
All training and work was done on-site.
Phase 1:
- Facilitate a Business Impact Analysis (BIA) meetings and deliver BIA report.
- Develop Master Business Continuity Plans for each AIA Head Office.
Phase 2:
- Deliver Business Continuity Training for Business Continuity Teams.
- Deliver Business Continuity scenario exercises for Business Continuity Team.
Phase 3:
- Deliver incident management training.
The scope of the program was to deliver a Business Continuity Program to HOT Head office and regional sites across NZ.
The program was delivered on site and via remote meetings.
Phase 1:
- Develop Business Continuity Policy and Framework.
- Facilitate Business Impact Analysis (BIA) meetings.
- Develop master business continuity plan for head office and site based plans, plus implementaton guides for regional sites across NZ.
Phase 2:
- Deliver Business Continuity training for BC Teams.
- Deliver Business Continuity scenario exercises.
The scope of the program was to deliver a Crisis Management training and exercise to satisfy FMA requirements.
The program was delivered on site.
Phase 1:
- Develop Crisis Management Training
- Develop Crisis Management cyber exercise
Phase 2:
- Deliver Crisis Management training for CM Teams.
- Deliver Crisis Management scenario exercises.
The scope of the program was to deliver a Crisis Management training and exercise to satisfy EDL requirements.
The program was delivered on site.
Phase 1:
- Develop Crisis Management Training
- Develop Crisis Management cyber exercise
Phase 2:
- Deliver Crisis Management training for CM Teams.
- Deliver Crisis Management scenario exercises.
Speaking to our team.
Office
Your Investment with Fixinc.
Investment
- 30-minute engagement meeting with project sponsors.
- Provision of soft copy project schedule.
.jpeg)
- x13 BIA meetings.
- Provision of softcopy BIA documentation.
- Business Continuity Plan Development.
- Provisions of soft copy BCP documentation.
- Site based Recovery Plan Template Development.
- Provision of softcopy Recovery Plan documentation.
- Implementation guide development.
- 3 Hour Training session for all BC response personal.
- Remote 1 Hour Training session for all Hub and Regional Managers.
- Remote 30 Minute Training session for all staff
- FACT24 Configuration.
- Provisions user logins.
- Annual License fee
- One off fee
- Software configuration
- 2-hour training session for all response personnel.
