Crisis Management

We start with an initial consultation to understand your needs and objectives through a 45-minute discovery call. This is followed by a digital proposal outlining recommended services, approach, timeframes, and investment required. We can then develop a detailed project plan based on agreed priorities. Once signed, an hours' engagement meeting is conducted within a 4 week window, and then the program begins.

We use a combination of engagement strategies, including stakeholder workshops, training sessions, communication campaigns, and practical exercises to build awareness and capability across all levels of the organisation. At a more general level, we build relationships with key members of your team through email campaigns, one on one meetings, and even connecting over LinkedIn. This builds trust and typically uncovers issues or ideas from more introverted colleagues.

Yes, and in fact, it is our core service offering outcome. At Fixinc, we're seeking to build lifelong partnerships with individuals and organisations. This does two things: it allows us to pore ourselves into the very fabric of your organisation and threat landscape, build relationships where we are always available to support you, and hold ourselves accountable to ensure your resilience capability is continuously growing.

Initially, we need to understand your current resilience capabilities, regulatory obligations, key risks, and strategic objectives. We'll provide a detailed information request once we agree on the scope of engagement via our client portal.

Our comprehensive suite of services helps organisations prepare for, respond to, and recover from disruptions through integrated approaches to emergency management, crisis management, IT disaster recovery, and business continuity planning. We align these with international standards and local regulatory requirements. However, at its core our programs and support gets into the heart of your culture and continuously identifies ways to simplify how you plan and respond to threats. People are busy, they don't have time to attend multiple, day long training. We make it simple.

Our team focus heavily on streamlined project management processes. We utilise our own technology to create implementation plans that make every step seamless. External factors (like getting your team involved with meetings) may impact time, but we have techniques to speed this up. Typically, a single program can take between 5 weeks and 3 months.

While ROI varies, organisations typically see benefits through reduced impact of disruptions, improved stakeholder confidence, competitive advantage, and reduced insurance premiums. We can provide case studies demonstrating value realisation.

We specialise in serving medium to large-sized organisations across New Zealand, Australia, and Malaysia (the Oceania and ASEAN regions), in both public and private sectors. Our clients include financial institutions, government agencies, healthcare providers, and major corporations. You can see a list of all our industries serviced here.

Our Crisis Management training is tailored to response teams, executive teams, and CMTs and focuses on decision-making under pressure, stakeholder communication, and reputation management as well as crisis communications training and exercise. We use real-world scenarios and provide practical tools and technology for crisis leadership.

Crisis management focuses on strategic decision-making for significant disruptions, while incident management deals with operational responses to localised issues. We ensure that your organisation has policies, processes, and capabilities in place to handle each of these disciplines. All programs will be seamlessly aligned to one another ensuring synergy across your response capability.