Introduction
Dear Scott,
Re: Cyber Exercise Proposal
Thank you for the opportunity to provide Waikato Regional Council (‘the Council) with a proposal for scenario exercise services.
The Council has identified the need to conduct a cyber exercise to validate their crisis management program to ensure the appropriate level of preparedness in the event of a business disruption.
Fixinc will validate the data in The Council’s incident response plans and increase awareness among key personnel, ensuring an effective response in case of disruptions. By facilitating this program of work, Fixinc aims to improve both the effectiveness of The Council’s crisis management program and the confidence of key stakeholders that the program meets relevant best-practice standards.
A fit-for-purpose program validation, based on clear recovery priorities and dependencies, and strong stakeholder engagement, will increase confidence in The Council’s crisis management capabilities and meet stakeholder expectations.
All activities are performed by highly qualified and experienced consultants.
Fixinc boasts extensive experience collaborating with Local Government, which has resulted in a deep understanding of the Councils’ environment. As a result, we offer unmatched expertise to top organisations and are widely acknowledged as market leaders in the incident and crisis management domains.
Scott, at Fixinc, we are passionate about empowering individuals to confidently tackle challenges, which leads to a more resilient future. We take pride in delivering highly professional outcomes that provide your Council with the confidence of having the required measures in place to handle business disruptions.
Thank you for the opportunity to submit this proposal and I look forward to the opportunity of working with you soon. Please do not hesitate to contact me if you have any questions.
Yours Sincerely,
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A summary of this proposal.
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Developing your resilience
Project Engagement and Document Review
Prior to a formal engagement meeting, Fixinc will review all of The Council’s existing crisis management documents to assess the level of preparedness and compliance with key standards. This may include risk assessments, crisis management plans, cyber response plans and any recent training, testing and exercising documentation.
Fixinc will then facilitate an engagement meeting with key representatives from The Council to verify the scope and key crisis management priorities.
When evaluating the existing program, Fixinc will identify strengths that can be further capitalised on to build greater resilience and weaknesses that need to be addressed to ensure a robust capability exists within the organisation.
Following the Engagement meeting, Fixinc will provide The Council with a project plan with identified key milestones and conduct regular project update meetings.
Scenario Exercise Program
Conducting hands-on scenario exercises to validate and improve The Council's crisis management program and instill stakeholder confidence in their recovery capabilities, with Fixinc overseeing a systematic approach.
Validating The Council’s crisis management program via realistic, hands-on scenario exercises is critical to:
Gain an understanding of the roles, duties, procedures, and tools utilised by the staff.
Find realistic ways to improve the program.
Ensure stakeholders have confidence in The Councils ability to recover effectively from an event.
Fixinc will implement a systematic approach to create and execute a scenario-based exercise program for The Council, which will include:
Exercise Planning
Fixinc, in collaboration with The Council, will hold a planning session to determine the extent of the scenario exercise, establish exercise goals, and review critical performance metrics. This will guarantee that the exercise program meets the expectations of stakeholders and provides benefit to everyone involved.
After the planning meeting, Fixinc will draft an exercise plan for The Council that outlines all necessary information for the exercise program, including:
- Exercise objectives
- Exercise methodology
- Exercise scope and scale
- Communications
- Roles and responsibilities
- Resource requirements
- Timeframes and timescales
- Internal exercise participants
- Performance criteria
Maintenance Program
Take your corporate and personal resilience to the next level by running an annual maintenance program with Fixinc. Build a strong, positive culture of resilience.
- Annual engagement meeting with key stakeholders.
- Provision of annual maintenance schedule .
- Development of annual exercise strategy.
- Annual BIA review interviews to update BIA and Threat Landscape.
- Full review and update of all business continuity related documentation.
- Distribution of revised plans (soft copy).
- 1 x 45-minute business continuity awareness session.
- 1 x 3-hour annual Crisis Leadership training session.
- 1 x 3-hour annual Crisis Scenario Exercise.
- Provision of post-exercise reports.
- Provision of revised soft copy BCP documentation.
- Management and maintenance of business continuity related training records.
- Provide executive/board presentations as required.
- Provision of Annual Assurance Statement.
Advisory Board
Four of the very best supporting you through the tactical, operational, and strategic response to an event, anywhere in the world, at any moment.
Four senior resiliency professionals available any time, guiding you through any disruption, anywhere in the world at the click of a button.
An intelligent portal.
Relevant Standards.
ISO 22301:2019
Business Continuity
BS11200:2014, Crisis Management
ISO 31000
Risk Management
AS: 3745
Industry specific legislation
Timeframes & Resources
Project Engagement and Document Review
Provision of all relevant documentation.
Scenario Exercise Program
Review and approve exercise plan.
Review and approve scenario and run sheet.
2 hour desktop exercise.
Review and approve post-exercise report.
Program Team.
Brad is the Global Head of Consulting within the Fixinc Consulting practice and also oversees our entire Advisory Board. He has over 25 years of Business Continuity and IT commercial experience, working across Asia, UK, Europe, New Zealand and Australia. Brad is responsible for the management and implementation of numerous business continuity and crisis management projects across a variety of industries, including not-for-profit, telecommunications, technology, government, financial services, education, infrastructure and utilities.
He is highly experienced in all aspects of the business continuity lifecycle and designed the unique 'Tungsten Diamond' diagram for Fixinc. His experience stretches through policy development, business impact assessments, strategy development, business continuity plan development and implementation and facilitation of business continuity training and scenario exercises. Brad brings strong business strategy, workshop facilitation, project management and analytical problem-solving skills with a visible passion for assisting organisation build their resilience capabilities.
Prior to working for Fixinc, Brad served 15-years with the British Army as a tank commander, seeing 2 tours of activity duty where he was awarded with the Northern Ireland Clasp for Operation Banner and NATO Medal for Yugoslavia during the Bosnia conflict. During this time he was a communications and cold weather survival instructor and has had extensive incident response experience fighting terrorism and supporting organisations such as Médecins Sans Frontières and UNHCR.
Brad’s business continuity and incident management qualifications were put to the test during the 2011 Christchurch earthquakes, whilst working for the Christchurch Polytechnic Institute of Technology (Now recognised as Ara). He initiated and ran two incident management cells for the February 2011 and June 2011 earthquakes, ensuring services could be established in temporary sites within a week of the disaster.
Brad holds the Business Continuity Institute (BCI) CBCI training qualification and has trained many students in the certification course on behalf of the BCI. He also held the award of Business Continuity Consultant of the year for Australasia in 2015.
Ollie brings over a decade of industry experience in digital marketing and product development, with specific expertise in no-code solutions and application automations. His experience has enabled him to design and develop digital marketing campaigns that drive commercial market opportunities on mass-scale, and identify emerging applications to support internal organisational and end-user experiences. Career highlights include positions with Centrica (British Gas), Jaguar Land Rover, and Accounting Web, where he built competitive and disruptive marketing campaigns supporting Xero in their introduction to the UK market.
Ollie is a multi-business owner and entrepreneur, with a passion and focuses on converting 'old-school' methods into modernised, competitive solutions. Ollie brings valuable experience working across a number of private and government entities within the UK and Europe, Asian, and Australia and New Zealand.
He is the majority shareholder, founder and Managing Director of Fixinc Solutions (Fixinc Directory), Co-Founder and Managing Director of Fixinc Consulting Partners (Fixinc Advisory Board), and co-Director of the Fixinc Group.
Ella is a Resilience Specialist in training who oversees our program and operational requirements. She is responsible for supporting and assisting with the development and maintenance of Business Continuity, Crisis Management, and Incident Management projects. Laura is involved with all aspects of the Business Continuity Lifecycle (summarised in what we call the Tungsten Diamond), with clients ranging from the Health Sector, to manufacturing and aviation. She is passionate about driving innovation and problem solving through technology and onsite experience. These skills have been refined while working closely in an executive administration and support environment.Ella plays a critical role in training and exercise development and assisting the consultants in exercise delivery. She also runs operational and administrative tasks that help keep our Advisory board active and running smoothly for the Oceania region.
A father and son, on a mission.
We are playing the infinite game. No one supplier can be the best, but organisations should have access to the best solutions. Our passion for the industry and careful management of deep relationships with fellow practitioners and industry bodies places us as a premium supplier. Our programs speak for themselves, set upon three simple approaches:
Community
Communication
Corporate sustainability
Fixinc Loyalty Program
Money off
Extra services
45 to 60 minutes
45-minutes with your stakeholders or relevant program contacts is all we need. We will share how implementation works with us, provide an idea on how we'd run your program (or overcome your problems), then provide a valuable Q&A for both parties.
Within 1-week. 30-min call.
During our discovery call, we'll book our next meeting with you a week from now. This will give you time to review the scope and compile questions with us.
1 hour
If there are any changes, we can make these immediately after the call and reissue you a new version of your proposal (archiving the original).
1 week
After signing digitally via the online proposal, we'll have your engagement meeting booked in with a senior consultant or program manager within a week.
“Our resilience consultants are available to shoulder the burdens of your project, ensuring timely and cost-effective delivery. Here, you'll have a chance to meet them and build meaningful relationships."
Brad, Global Head of Consulting and co-Founder
Developing a comprehensive business resilience plan across your organisation requires a fundamental understanding of your organisation's products and services, and the critical business functions that support them. This knowledge is crucial to ensure a holistic approach to business resilience and is a process Fixinc take extremely seriously.
Make sure your clear on everything we're offering.
Client References.
Speaking to our team.
Office
Your Investment with Fixinc.
Investment
- 1-hour engagement meeting with project owners.
- Provision of all relevant documentation.
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- Review and approve exercise plan
- Review and approve scenario and run sheet
- Attend 2 hour desktop scenario exercise
- Review and approve post-exercise report
